I. Order Information
Q: How do I confirm if my order was successful?
A: The system will automatically send a confirmation message after you place your order. You can also check the status on the order page.
Q: Can I modify or cancel my order?
A: You can contact customer service to modify or cancel your order before it is shipped.
II. Delivery Information
Q: How long will it take to receive my goods?
A: After your order is processed on the same day, the general shipping time is 2 days. The exact arrival time depends on the logistics company.
Q: Can I change my shipping address?
A: You can apply for a modification before your order is shipped. Orders that have already been shipped cannot be changed.
III. Returns and Refunds
Q: Do you support returns?
A: Yes, you can apply for a return within 30 days of receiving the goods.
Q: How long does it take for a refund to arrive?
A: After your return is approved, the refund will be processed and arrived within 3 days.
Q: Who bears the return shipping cost?
A: If the return is due to a quality issue, you can contact customer service to discuss a solution; other situations depend on the specific return review results.
IV. Product Related Information
Q: Is the pour-over kettle suitable for beginners?
A: Yes, even beginners can easily brew coffee by controlling the water flow.
Q: Is the product suitable for long-term use?
A: The product has passed basic quality testing and can meet the needs of daily long-term use.
Due to continuous losses, the merchant has decided to clear out inventory at a loss. We will still do our best to provide basic service support and after-sales assistance to ensure that users receive the necessary help during use.